Recording Outbound Calls

 

If you wish, you can record the calls you make. You may choose from three settings:

  • Always record outbound calls
  • For each call, ask whether it should be recorded
  • Never record outbound calls (default setting)

This feature may be configured when you are not within a call; it will take effect with the next call you place.

 

For maximum security, the recordings are stored in a proprietary format on either the swyMed server or a storage device on your network; for more information, contact your System Administrator or swyMed Support.

 

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Changing Your Recording Setting

To update your setting for auto-recording outbound calls:

 
  1. Click or tap the Settings button at the bottom right of the swyMed window.
  2. Click or tap the Call options button at the bottom of the window.
  3. The General tab will be shown. The recording setting is near the bottom of the screen; adjust as appropriate.

Accessing a Call Recording

For security reasons, recordings are accessible only to the individuals who were invited to the meeting in question.

 

To watch a previously recorded call session:

 
  1. In the main Directory window, click or tap the Calendar button at the bottom of the display.
  2. Navigate to the listing of the event that was recorded. Double-click this listing to view the event details.
  3. Click the Watch button to view the recorded session.