Call Management
Do you have other computer programs that use the video camera, microphone, or speakers? This includes Skype™, Google Hangouts™, etc.
If so, check the microphone, speaker, and video camera before each call to ensure that your devices are available by clicking or tapping the Settings button. For more details, refer to Pre-Meeting Checkup.
When Should I Use Video Calling, Online Chat, Voice Call, or Email?
If you're not sure whether you should start a video call, voice call, or text chat, refer to the chart below for the best method of communication, depending on the situation, equipment, and network availability.
Chat works well for:
- Quick questions
- Brief interruptions
- One-on-one informal meetings
- Coordinating groups
Video Calls work best for:
Extensive, real-time interaction for which body language and tonal cues would be crucial for full communication
Voice Calls work well for:
Meetings with participant(s) who are away from their desks but can be reached by phone
Email works reliably for:
Situations where you don't need an immediate response, or where you want the recipient to have time to think before responding